top of page

Privacy Policy

Legal Notice

At Avalon Adventure Travel, we are committed to protecting your privacy and to the proper handling of your personal data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

 

This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website or purchase our tourism services.

​

 

 

1. Personal Data We Collect

 

We may obtain your personal data in various ways:

 

  • Directly: when you provide it while booking a tour, submitting a form, contacting us via email or WhatsApp, or participating in a promotion.

  • Automatically: through cookies, web analytics tools, and similar technologies when you visit our website.

  • From third parties: such as payment platforms or affiliated agencies, always for purposes related to service provision.

 

The data we may collect includes:

 

  • Full name

  • Phone number and email address

  • Address

  • Billing information

  • Payment information (through secure gateways)

  • Travel preferences, comments, or photographs

  • IP address, device type, and browsing behavior

​

 

 

2. Purposes of Processing Your Data

 

Your personal data will be used for the following primary purposes:

 

  • To process and confirm travel, tour, or tourism service reservations.

  • To issue invoices and payment receipts.

  • To coordinate services with providers (hotels, transportation, insurance, local guides, etc.).

  • To follow up on requests, complaints, or clarifications.

  • To comply with legal, tax, and security obligations.

 

And for secondary purposes (optional):

 

  • To send promotions, newsletters, and special offers.

  • To conduct satisfaction surveys and market research.

  • To improve the user experience and the services offered.

 

If you do not wish your data to be used for secondary purposes, you may notify us by sending an email to travelsolutions@avalonadventuretravel.com with the subject line: “Opt-out of the use of personal data for secondary purposes.”

​

 

 

3. Use of Cookies and Tracking Technologies

 

Our website uses cookies and similar technologies to:

 

  • Remember your browsing preferences.

  • Analyze usage patterns and improve the user experience.

  • Display personalized content or advertisements.

 

You may disable cookies directly through your browser settings. Please note that doing so may limit some website functionalities.

​

 

 

4. Transfer of Personal Data

 

Your personal data may only be shared with third parties when necessary to fulfill the contracted services or due to legal obligations, for example:

 

  • Tourism service providers (transportation companies, hotels, affiliated agencies).

  • Payment platforms (such as CLIP or OpenPay).

  • Competent authorities when required by law.

 

We do not sell, rent, or commercialize your personal information to third parties under any circumstances.

 

If international data transfers are carried out (for example, to operators outside of Mexico), they will be conducted in accordance with the LFPDPPP, ensuring confidentiality and adequate protection of your data.

​

 

 

5. Security Measures

 

We implement physical, technical, and administrative measures to protect your personal data against loss, alteration, destruction, or unauthorized access.

 

Access to information is limited exclusively to authorized personnel and providers who require it to perform their duties.

 

 

6. Exercise of ARCO Rights

 

You have the right to Access, Rectify, Cancel, or Object (ARCO) to the use of your personal data, as well as to revoke the consent you have granted.

 

To exercise these rights, please send a request to info@avalonadventuretravel.com including:

 

  • Full name and a means to communicate the response.

  • Documents proving your identity.

  • A clear description of the right you wish to exercise.

 

We will respond within 20 business days following receipt of your request.

​

 

 

7. Changes to This Privacy Policy

 

We reserve the right to update or modify this policy at any time to reflect changes in our practices or applicable legislation.

 

Any modifications will be published on this page along with the date of the latest update.

​

 

 

8. Contact

 

If you have questions, comments, or wish to exercise your rights, you may contact us at:

 

Avalon Adventure Travel

Email: travelsolutions@avalonadventuretravel.com

Website: www.avalonadventuretravel.com

bottom of page