Refund Policy – Avalon Adventure Travel

​Last updated: 11 / 13 / 2025

 

 

At Avalon Adventure Travel, we strive to provide safe, well-organized, and high-quality experiences. We understand that plans may change; therefore, the following refund policies apply to all services booked through our website, WhatsApp, email, or any other official channel.

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1. Bookings with Free Cancellation

 

Some tours or services may include free cancellation within a specific period.

 

If the service indicates this option, the customer may request a full refund provided that:

 

• The cancellation is made within the indicated timeframe.

• The associated provider (hotel, transportation company, operator) confirms that it applies without penalty.

• When applicable, this will be clearly stated during the booking process.

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2. Refunds for Customer-Initiated Cancellations

 

If the customer wishes to cancel a paid service, the following general conditions apply:

 

 

A. Cancellations made more than 72 hours in advance

 

• A partial or full refund may apply, depending on the service provider.

• Some services may deduct administrative fees or non-refundable commissions.

 

 

B. Cancellations made between 48 and 72 hours before the service

 

• Cancellation fees generally apply depending on the type of tour or provider.

• Any applicable refund will be partial.

 

 

C. Cancellations made less than 48 hours in advance

 

• In most cases, no refund applies due to operational costs, transportation reservations, assigned staff, or pre-arranged logistics.

 

 

D. No-shows (customer does not appear)

 

• No refund applies.

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3. Refunds Due to Modifications, Closures, or External Causes

 

A full or partial refund will be granted when the cancellation or modification results from circumstances beyond the customer’s control, such as:

 

• Extreme weather conditions that prevent the tour from operating.

• Unexpected closure of natural areas or tourist sites.

• Operational failures by providers that make the service impossible.

• Cancellation by Avalon Adventure Travel for safety or logistical reasons.

 

In these cases, the customer will be offered:

 

• Service rescheduling

• Full refund

• Application of the paid amount as credit for another tour

• A voucher for use on future vacations

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4. Non-Refundable Services

 

Some services, due to their nature, may be 100% non-refundable. This will be clearly specified before completing the purchase.

 

Examples include:

 

• Activities with very limited availability

• Bookings with external providers that do not allow cancellations

• Promotions or special rates

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5. Fees and Payment Methods

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• If payment was made by card, payment platform, or external processor, the original fees may not be refundable according to each provider’s policy.

• Refunds will always be issued to the original method of payment.

• Refund processing times may vary between 5 and 15 business days, depending on the bank or platform.

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6. How to Request a Refund

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To request a refund, please send us:

 

• Full name

• Booking number

• Service date

• Payment method used

• Reason for cancellation

 

By email to: travelsolutions@avalonadventuretravel.com

 

Our team will respond within a maximum of 72 business hours.

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7. Special Cases

 

Extraordinary situations such as medical emergencies, accidents, or force majeure events may be evaluated on a case-by-case basis.

 

Supporting documentation may be required.

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